Privacy Policy

Andaman Camp & Cruise, 55/2, Moo 3, Nong Thalae, Krabi 81000, Thailand. For anything to do with your information, email info@andamancampandcruise.com or message us on WhatsApp — it reaches the family directly.

We only ask for what we need to run your day. Three forms on this site collect information:

Booking requests

Your name, email address, phone or WhatsApp number and country. The trip or experience you want, the date, how many adults and children and the ages of the children, and the options you chose. Your hotel, room number and where you would like to be collected. Anything you tell us in the dietary, accessibility or notes boxes.

Transfer bookings

Your name, email, phone and country, plus where you are travelling from and to, the date and pickup time, how many passengers, your luggage, your flight number if you give one, your pickup and drop-off addresses, and any notes for the driver.

The bespoke trip builder

How many are travelling and the ages of any children, your arrival and departure dates and whether they are flexible, the destinations and interests you pick, the experiences that appeal to you, whether your accommodation is already booked and roughly what level you are after, a broad budget band, your name, email, phone and country, and anything you write in the notes.

How you found us

The page you arrived on, and any campaign tags in the link you clicked. This tells us which of our own posts and listings actually bring people to us.

We do not ask for your card number and we never see it. Payment details go directly to Stripe on their own secure page.

To answer you

Your name and contact details, so Joy can come back to you with a price and answer your questions.

To arrange the day

Dates, numbers, ages, hotel and pickup point, so the boat, guide, partner or driver is in the right place at the right time with the right number of seats. Children’s ages matter because some activities have age limits set by the operator.

To keep you safe and comfortable

Dietary, accessibility and medical notes are passed to the captain, guide or partner who needs them, and to nobody else. You never have to give them, but they change how a day is run.

To take payment

Your name and email go to Stripe so a payment can be matched to your booking and a receipt reaches you.

To keep our own records

Bookings, payments and refunds are kept so we can account for them properly and help you if something goes wrong.

We rely on our agreement with you to take a booking and run it, on our legitimate interest in running and improving a small business for the rest, and on your consent where this page says we ask for it.

We keep the list short on purpose. These are the only services your booking details pass through:

Supabase

Our database and file storage. Your booking record and any documents attached to it live here.

Vercel

Hosts this website and serves its pages.

Stripe

Processes card payments and holds the card details we never see. Stripe has its own privacy policy.

Resend

Sends the emails a booking needs — confirmations, payment links, reminders and receipts.

WhatsApp (Meta)

Used to message you about your booking only where you have ticked the box to say we may. Messages sent through WhatsApp pass through Meta’s systems under their own terms.

We also share what is necessary with the partner who runs an activity you have booked — usually your name, the date, your numbers, your pickup point and anything about your needs they must know to look after you. We do not sell your information to anyone, and we do not share it for anyone else’s advertising.

About your booking. Once you have sent a request or made a booking we will contact you about it — a quote, a confirmation, a payment link, your driver’s details, a change in the weather. These are part of the service and you cannot opt out of them while a booking is live.

WhatsApp. We only message you on WhatsApp if you tick the box that says we may. You can tell us to stop at any time and we will go back to email.

News and offers. Only if you ask for them. That box is never ticked for you, and leaving it alone has no effect on your booking. Every marketing email has an unsubscribe link, and you can also just reply and say stop.

This site sets one cookie of its own, acc_attribution. It records the page you arrived on and any campaign tags in the link you followed, so we can tell which of our listings and posts bring people to us. It lasts 30 days, stays on your device, and is not shared with anyone.

We do not currently run third-party analytics, advertising or tracking cookies on this site. If that ever changes we will say so here before it does.

Signing in to the private staff area sets a session cookie so the person stays signed in. That only applies to our own team, not to visitors.

You can clear or block cookies in your browser at any time; nothing on this site stops working if you do.

Booking, payment and refund records are kept for as long as we need them to run the business properly and to meet our accounting and tax obligations in Thailand. Enquiries that do not turn into bookings are kept so we can pick up the conversation if you come back to us, and are removed once they are clearly no longer of use.

If you ask us to delete your details we will, except for the parts of a booking or payment record we are required to keep.

You can ask us at any time to:

Send you a copy

Of what we hold about you.

Correct something

A misspelled name, an old phone number, a changed hotel.

Delete it

Other than records we have to keep for accounting.

Stop marketing

Immediately, without affecting anything you have booked.

Stop WhatsApp

And we will use email instead.

Email info@andamancampandcruise.com or message us on WhatsApp and we will deal with it ourselves. We may ask a question or two first to be sure we are talking to the right person.

The forms on this site are for adults booking a trip. We ask for children’s ages only because operators set age limits and because it changes what a day looks like — never for anything else.

If we change what we collect or who handles it, we will update this page and the date at the top. The version in force is the one published when you booked.