Legal

Cancellation policy

Short, and written by the people who run the boats. If anything here is unclear, ask Joy before you book.

If the weather stops the trip

If you have a confirmed booking and the trip cannot go ahead because of dangerous weather (not just rain or grey skies), we either change the destination and take you somewhere safe, or — if we know from weather warnings the day before — offer you another date during your stay, subject to availability.

The captain makes the final decision on whether it is possible to depart for any destination. If no destination is possible during your stay, or we have no availability, we refund your deposit.

Regulated by the Marine Department. We will never take guests out if conditions are considered unsafe; the captain makes the final call.

If you cancel

Cancel more than 7 days before the trip date: The full deposit is returned.
Cancel 7 days or less before the trip date: The deposit is not refundable.
Cancel within 24 hours of the trip date: The full trip price is payable.

“Days before” are counted from the date of the trip, Krabi time (UTC+7).

Trips: the deposit

Every trip is quoted by Joy for your dates and numbers. When you accept the quote she agrees the deposit with you and sends a secure link to pay it by card; the trip is booked once the deposit is paid. The balance is settled as agreed with her. The terms above apply to that deposit.

Experiences: paid in full

Experiences are run by our select local partners and paid in full when you book. The partner’s own terms apply to the activity itself, and we tell you when that is the case. If dangerous weather stops an experience going ahead, we rebook you or refund what you have paid. Refunds go back to the card you paid with.